Northwest Auto Repair

Jordan said this business was good.

"Great people!" Great service and people!

"customer service,work performed, and attitude is uplifting" was greeted and helped quickly and efficiently with a positive reception and the work performed was done in a quick manner. I am thankful

"Friendly staff" Friendly staff who treat you like they really care and want to keep you coming back.

TL;DR version: Stranded on the side of the road at 11:45 AM, Vehicle returned - FAR safer than it was - by 4:30 PM for a fair price. Last year when we first moved into the area we were visited by Honest-1's contracted sales guys out selling discount service cards. We bought one for each car, to set us up with oil changes for 2 years and additional work that we knew would need to be done as both of our vehicles are aging.Yesterday it all paid off. As I turned onto a busy street at 11:45 am my car started screaming, grinding, and stopped steering. I was lucky enough to be within tow range of Honest-1 and asked my insurance to get me there, knowing they knew the history of the vehicle. With visions of our two car vacation quickly disappearing and my anxiety rising, an hour later the tow truck arrived and took me over to the shop. We checked the car in, asked them to complete the oil service while they did the diagnostic, and enjoyed the joviality of the staff. After sitting in a hot car for an hour waiting for the tow, the air conditioning and invitation to laughter were a much needed mood enhancer. Armed with information about a rental company in case the news was the worst, we went home to wait. Less than half an hour later we had an update - it was the left front axle that had snapped. We agreed to the estimate, knowing it could be more once they got in, and continued to wait. By 2 PM they had a full treatment outlined that included the axle, the oil service, and other safety issues that we had known needed to be done but just couldn't seem to find the time to schedule. With our certificate on board the discounts MORE than covered what we had spent on purchasing them. Here's the amazing part - they had the car done and ready with new front axle, new brake pads, oil service, new battery, new spark plugs, and headlamp restoration (all services we had previously discussed and had on record including estimates from months ago) all completed by 4:30 PM. That's a 3 1/2 hour turn around from drop off to pick up. I am thrilled with their service and grateful to know they are available.

Johnathan said the business was well organized. He was taken care of. They were friendly and did not try to leverage extra money.

Peter said the service was good. Tthey worked him in and he was very happy with how things went. He mentioned that Pete is a great manager too.

I called today right when they opened, requesting service for my Wife's car. She needed a rear differential service and oil change. I was offered an appointment at noon today and an estimated service time of 90 minutes. All seemed good so I scheduled after confirming they would accept a clipper ad coupon for the oil change and would apply the $25 for $50 deal offered on yelp to the cost of the differential service. We dropped her car off early because of errands we needed to run and got a call it was ready early. All was as promised. There were additional higher cost services offered at the time of drop off, but I didn't mind because there was no pressure when I politely declined. The cost and customer service was great and I would recommend them to friends/family.

Vickie said this business provides good service and it was done quickly.

"Locstion and friendliness" Matched the price of the dealer did the job quickly and friendly